Refund & Return Policy

Last Updated: July 2026

Thank you for shopping with Eshal Jewels. We strive to ensure that every customer is satisfied with their purchase. Please read our Refund & Return Policy carefully before placing an order.

1. Returns

We accept return requests only under the following circumstances:

  • You received a damaged product.
  • You received the wrong product.
  • The product has a manufacturing defect.

To be eligible for a return:

  • The request must be made within 48 hours of receiving the order.
  • The product must be unused and in its original condition.
  • All original packaging, tags, invoices, and accessories must be included.
2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they are damaged or defective:

  • Earrings
  • Customized or personalized jewellery
  • Gift cards
  • Products purchased during clearance or special sale events (unless damaged)
3. How to Request a Return

To request a return, please contact us with:

  • Your Order Number
  • Your Name
  • Reason for the return
  • Clear photos or videos showing the issue

Contact Details:

Email: eshaldesigns@gmail.com

Phone: +91 80781 80657

Our support team will review your request and respond within 2 business days.

4. Refunds

Once the returned product has been received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Refunds are generally completed within 5–7 business days, depending on your bank or payment provider.

Shipping charges (if any) are generally non-refundable unless the return is due to our mistake.

5. Exchange Policy

We offer exchanges only if:

  • You received the wrong product.
  • The product is damaged during delivery.
  • The item has a manufacturing defect.

Exchanges are subject to product availability.

6. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery.
  • Share clear photos or videos of the product and packaging.
  • Do not use the product until your request has been reviewed.
7. Cancellation After Shipping

Orders that have already been shipped cannot be cancelled.

If eligible, you may request a return after receiving the product, subject to this policy.

8. Contact Us

For any questions regarding returns or refunds, please contact:

Eshal Jewels

🌐 Website: www.eshaljewels.in

📧 Email: eshaldesigns@gmail.com

📞 Phone: +91 80781 80657

Scroll to Top