At Eshal Jewels, we understand that you may need to cancel an order in certain situations. Please read our Cancellation Policy carefully before placing an order.

1. Order Cancellation by Customer

You may request to cancel your order only before it has been processed or shipped.

To request a cancellation, please contact us as soon as possible with your:

• Order Number
• Full Name
• Registered Email Address
• Contact Number

If your order has not yet been processed, we will cancel it and initiate a full refund.

2. Orders That Cannot Be Cancelled

Orders cannot be cancelled if:

• The order has already been shipped.
• The product is custom-made or personalized.
• The order is already being prepared for dispatch.

Once an order has been dispatched, it cannot be cancelled. If eligible, you may refer to our Refund & Return Policy after receiving the product.

3. Cancellation by Eshal Jewels

We reserve the right to cancel an order in the following situations:

• Product is out of stock.
• Incorrect pricing or product information.
• Payment could not be verified.
• Suspected fraudulent activity.
• Unforeseen technical or operational issues.

If we cancel your order, any payment received will be refunded to your original payment method.

4. Refund for Cancelled Orders

If your cancellation request is approved:

• A full refund will be initiated.
• Refunds are usually processed within 5–7 business days.
• The time taken for the amount to reflect in your account depends on your bank or payment provider.

5. Contact Us

For cancellation requests or assistance, please contact us:

Eshal Jewels

Website: www.eshaljewels.in

Email: eshaldesigns@gmail.com

Phone: +91 80781 80657