Privacy Policy
Welcome to Eshal Jewels (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.eshaljewels.in, or make a purchase from us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
- Full Name
- Email Address
- Phone Number
- Billing and Shipping Address
- Order Details
- Payment Information (processed securely through our payment partners)
- IP Address
- Browser Type
- Device Information
- Cookies and Usage Data
We do not store your complete payment details such as credit/debit card numbers.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate regarding your purchases
- Respond to customer inquiries
- Improve our website and services
- Prevent fraud and unauthorized transactions
- Send important updates regarding orders
- Comply with legal obligations
If you subscribe to our marketing communications, we may send promotional offers and updates. You may unsubscribe at any time.
3. Payment Security
Payments made on our website are processed securely through trusted third-party payment providers such as Razorpay and UPI-supported payment methods.
We do not collect or store your complete payment card information.
4. Cookies
Our website uses cookies to:
- Improve user experience
- Remember shopping cart information
- Analyze website traffic
- Enhance website performance
You can disable cookies through your browser settings, although some features of the website may not function properly.
5. Third-Party Services
We may use trusted third-party services including:
- Razorpay
- Google Analytics
- Meta Pixel (Facebook Pixel)
These services may collect certain information according to their own privacy policies.
6. Data Sharing
We do not sell, rent, or trade your personal information.
Your information may only be shared with:
- Payment service providers
- Shipping and delivery partners
- Government authorities when legally required
- Technology providers supporting our website
7. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.
8. Your Rights
You have the right to:
- Access your personal information
- Request corrections
- Request deletion of your data (subject to legal requirements)
- Withdraw consent where applicable
- Contact us regarding your privacy concerns
9. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions regarding this Privacy Policy, you may contact us:
Eshal Jewels
Website: www.eshaljewels.in
Email: eshaldesigns@gmail.com
Phone: +91 80781 80657